VTEX
VTEX Vision

Engage, convert, and support customers at every touchpoint with AI agents

Scale at the pace of demand. Autonomous AI agents engage, recommend, and convert 24/7 across every channel, without adding headcount.

Convert every interaction into a sale.

Maximize every touchpoint with AI-driven precision. From real-time storefront guidance and personalized recommendations to a seamless conversational checkout, we remove every barrier between discovery and purchase.

Early Access

Live Storefront Assistance

Proactive guidance that meets shoppers where they are. Turn passive browsing into active engagement by providing real-time support across your storefront. This ensures shoppers never feel lost in a complex catalog, offering the human touch of a concierge with the speed of AI.

Coming Soon

Voice-Activated Shopping

Let customers shop by sending voice messages across any channel. AI-powered voice recognition understands natural language commands, enabling hands-free browsing, product search, and purchasing.

Coming Soon

Conversational Checkout

Accelerate the final step from intent to ownership. Turn interest into revenue instantly with a chat-based payment experience. This frictionless path ensures that checkout is as fast as the conversation itself, capturing sales before the shopper's momentum fades.

One control panel to manage every CX Agent.

Your CX Agents are natively connected to your store, with automated management and data insights from day one.

Coming Soon

Native AI Workforce Orchestrator

Native AI workforce with zero setup required. Skip the marketplace downloads and third-party dependencies, everything operates natively. Deploy and orchestrate your entire AI team directly from your built-in sidebar for immediate operational impact with zero heavy lifting.

Coming Soon

Conversational Data Analytics

Turn analytics into strategy. Connect store data to conversational agents like ChatGPT or Claude to explore metrics through natural dialogue, eliminating manual exports and complex dashboards.

VTEX

More
Agentic CX Releases

Priority Access

Abandoned Cart Recovery Widgets

Track recovery in real time. Use native dashboard widgets to monitor exactly how much revenue your AI agents recover through conversational automation.

AI Response Enhancement for Human Support

Empower human support with an AI-powered writing assistant to maintain speed and brand greater clarity during conversation handoffs.

Suggested Questions

Drive engagement with SKU-specific prompts. Automatically surface tailored questions on every product page to spark immediate interest and guide conversational discovery.

FAQ

VTEX

Whether you're scaling B2B, accelerating B2C, unlocking Agentic CX, or maximizing Retail Media: VTEX gives you the AI-powered foundation to grow, adapt, and lead.

Start building your future today.

VTEX Vision