Agentic CX Platform
By VTEX

The Agent Gallery.

AI agents engineered for revenue acceleration and operational optimization — deployed at enterprise scale, without added headcount.

Platform Purpose

From Reactive Support to Revenue Intelligence.

Every year, enterprises lose measurable revenue to the same structural friction points: abandoned carts, order anxiety, stockout attrition, and post-purchase churn. Conventional, siloed systems respond too slowly — or don't respond at all. The VTEX Agentic CX Platform was engineered to close that gap permanently.

Each agent operates as a proactive, revenue-generating unit — combining natural language processing with deep, API-first integration across the VTEX commerce ecosystem, including Intelligent Search and Native Checkout. Every interaction is brand-voice aligned, composable by design, and built to convert.

Beyond these agents, the platform includes the Agent Builder — where your enterprise can design, configure, and orchestrate fully custom AI agents tailored to your specific business logic and existing tech stack.

Inside This Document

What You'll Find Here.

01Cart Recovery Agent 02Order Status Agent 03Order Tracking Agent 04Order Replacement Agent 05Concierge Agent 06One-Click Payment Agent 07Marketing Campaigns Agent 08Cancellation, Exchange & Return Agent
Cart Recovery Agent
Replaces cart emails with intelligent, real-time conversations that recover revenue while building loyalty.
Core ActionReal-time session detection + conversational WhatsApp re-engagement — revenue recovered, automatically.

Cart abandonment is a revenue leak that conventional email cannot close. This agent eliminates it by acting at the moment of highest purchase intent — not hours later.

  • Detects session drop-off in real time and deploys personalized, channel-native outreach via WhatsApp before intent fades
  • Replaces batch email sequences with precision-timed conversations — higher open rates, higher conversion
  • Captures incremental revenue at scale with zero incremental headcount
  • Operates continuously across your full customer base, 24/7, without human intervention
Cart Recovery Agent
Order Status Agent
Prevents order anxiety with proactive, real-time updates — before customers ever open a ticket.
Core ActionProactive milestone alerts + automated exception handling — fewer tickets, higher post-purchase LTV.

Post-checkout silence is a direct driver of avoidable support cost. This agent eliminates that cost by communicating proactively — not reactively.

  • Pushes real-time fulfillment milestones — payment, dispatch, delivery — before customers inquire
  • Detects and auto-resolves exceptions upstream, eliminating the "where's my order?" ticket entirely
  • Measurably reduces inbound support volume and the operational cost it carries
  • Drives post-purchase satisfaction and repeat purchase rates through reliability
Order Status Agent
Order Tracking Agent
Converts last-mile uncertainty into a precision loyalty signal — at every delivery stage.
Core ActionLive logistics integration + proactive delivery intelligence — every shipment becomes a retention event.

The post-dispatch window is where customer trust is most exposed. End-to-end tracking transforms it from a silence risk into a brand-building asset.

  • Integrates directly with logistics carriers and fulfillment systems for live status data
  • Delivers accurate arrival windows — not vague status codes — in the customer's preferred channel
  • Converts every delivery touchpoint into a proactive loyalty signal, strengthening long-term LTV
  • Reduces delivery-related support tickets by resolving uncertainty before it escalates
Order Tracking Agent
Order Replacement Agent
Intercepts every stockout in real time — turning lost sales into confirmed substitution orders.
Core ActionAutomated inventory exception interception + intelligent SKU substitution — revenue protected at the point of risk.

Every unmanaged stockout is a confirmed revenue loss. This agent intercepts inventory exceptions instantly and maintains transaction momentum — no human triage required.

  • Detects availability gaps in real time and immediately surfaces intelligent SKU alternatives from your full catalog
  • Maintains purchase intent at its peak — the moment a customer would otherwise abandon
  • Operates as a proactive revenue-protection layer embedded directly in the commerce flow
  • Scales across all categories and SKUs with zero manual intervention at any step
Order Replacement Agent
Concierge Agent
Deploys enterprise-grade product expertise across every customer interaction — with no staffing cost.
Core ActionNLP-powered catalog navigation via VTEX Intelligent Search — discovery friction eliminated, conversion accelerated.

Discovery friction is a silent, measurable drag on conversion rates. This agent resolves it by acting as an always-on product expert across your entire catalog.

  • Interprets natural language queries and surfaces the most relevant SKUs instantly via VTEX Intelligent Search API
  • Provides specs, comparisons, and supporting context that accelerate purchase decisions at scale
  • Scales expert-level guidance across unlimited concurrent sessions — no queue, no delay
  • Drives higher average order value by matching intent to the optimal product configuration