We understand you are in the

Our vision

Equally empowered individuals collaborating on a purpose.

This is 1:1.

Brands must adhere to the general principles of marketing and design by understanding the consumers’ psychology and executing the product, pricing, promotion, and distribution accordingly. The golden rule here is to have consistency in every single touchpoint with special attention given to the digital landscape.

We are witnessing the age where the middleman is no longer required to facilitate transactions or communications, and marketplace models are increasing on 1:1 relations, disrupting just about every known industry as they serve customers in very specific, very customized ways.

This model is more transparent in pricing and communication, giving the end customer infinite possibilities to choose from, which increases their satisfaction.

This mentality is at the core of what we do here at VTEX, and we are positioned to share our values and expertise with companies aiming to challenge the status quo.

Here are the main

opportunities you should be looking at in order to say ahead of the curve.


Be engaging

You should be able to effectively communicate your core values to inspire customers, as they will be instrumental in telling your story.



Every agent in this system has to learn to timely respond to market changes and act upon opportunity.



Foster omnichannel strategies and the online experience will endorse the physical one and vice-versa, generating more sales for both channels.


We are here not only to offer the technology, but to establish a true partnership. We believe that differentiating ourselves only by the features we provide does not add enough value to the relationship. Software functionalities can be developed, however trust and long-lasting relationships can only be earned. Aside from a comprehensive array of capabilities, an agile methodology and a lower total cost of ownership, we at VTEX pride ourselves on being forward thinkers and market influencers, as well as consultants to our customers.

Our teams are designed to continuously and autonomously evolve our platform in order to provide a state-of-the-art experience for our customers.

  • 01. Latest


    average order value
    25%+ best result

  • 02. Customer


    organic traffic
    92%+ best result

  • 03. Ecommerce


    landing to checkout
    132%+ best result

  • 04. Sales


    conversion rate
    300%+ best result

  • 05. Shipping
    & Fulfillment


    approved orders
    40%+ best result

  • 06. IT
    & Security


    time to market
    416%+ best result


Avg time to go live 109 days

Agile by design

VTEX is a multitenant SaaS solution, based on the SOA paradigm. It consists of 70+ microservices, with fully independent lifecycles. VTEX’s architecture was developed to provide high scalability and safety using a unique and stable code, capable of adapting to each customer’s business demands. Due to our agile nature and culture, we are not only ahead of the game in terms of technology but also innovation and customer behavior. Deployments follow the agile methodology and up to 50/day releases for bug fixes are occurring, with zero-downtime.


Elastic Load Balancers & CDNs are always the entry point to our services. It ensures that the services are distributed spatially-relative to end-users to provide high availability, high performance, and security.


Janus is our API Manager. It is an internally developed solution consisting of a set of components and is responsible for aspects like HTTPS offloading, caching, request routing, and some security concerns.


A microservice component represents a functional module of the solution. It may be the Checkout Services or Logistics Service, for example.

Data Services

We use both relational and non-relational databases, distributed indexing, replication, and message queuing systems, among other data services.

VTEX InStore

VTEX InStore is a solution that revolutionizes the shopping experience in physical stores. Using a small and wireless device, your salespeople will be able to identify the customer right at the beginning of the sales process, and from there, offer an individualized service, according to their profile and purchase history in all channels, including your eCommerce.

Browse some of our features

Order Management System

Centralized order management meets customer expectations to buy, fulfill, and return goods. Products can be bought in your eCommerce store, and picked up at the nearest store, for example.

VTEX Insights

Through graphs, you can identify trends and correlations between different metrics, enabling you to get the most out of your commerce platform.

VTEX Network

You have the benefit of a catalog where you can experience the visibility of global vendors, vertical solutions, and Extensions for your Commerce Platform.


SEO is enhanced optimally via metatags, 301 redirects, canonical, friendly URL’s for all pages, HTML customization, sitemaps, and robots.txt.

Social Media Integration

We are natively integrated to social media, which is one of the best ways to generate traffic to your online store.


Easily tailor promotions, targeting the right customers for the most effective message.

Marketplace capabilities

You can sell your products in 20+ natively integrated marketplaces, 2300+ VTEX stores, or become a marketplace yourself.

Content Management System

Unlimited layout control (HTML, CSS, JavaScript, Flash, XML) so your store can look exquisite, based on your distinctive customization plans.

Product Catalog

This functionality handles complex product catalogs with unlimited categories, products, SKUs, attributes, and variations, making it easy for your customer to find what they need.

Mobile First

Some VTEX clients have seen over 50% of their sales coming from mobile, so it’s crucial that your eCommerce has a highly responsive design.

Ratings and Reviews

85% of consumers rely on online reviews as much as they would from a friend’s recommendation. Allow your customers to build your online reputation and you’ll see your results increase accordingly.

VTEX Smartcheckout

VTEX SmartCheckout PCI DSS offers a safe 1-click-to-buy seamless experience without the need of a password, increasing conversion rates more than 25%.


Loyalty and Rewards

During the checkout process, points may be redeemed for discounts. Rewards are configured per SKU and Sales Channel.

Customer Engagement Management

VTEX CEM enables you to display dynamic content on the website based on customer behaviors, segments, purchase history, or what has been sought on search engines.

VTEX Instore

Using a small and wireless device, your salespeople will be able to identify the customer right at the beginning of the sales cycle. From there, they can offer individualized service according to their profile and purchase history in all channels, including your eCommerce.


VTEX Logistics

Multi-warehouse, multi-inventory and multi-carriers per Sales Channel, Pick-up in store, Pick-up points management with automated tracking updates.

360° Management

Easily integrate your existing ERP, CRM, WMS, TMS for real-time product availability, delivery options, and tracking package information.

Agile by Design

Deployments follow the agile methodology and can be as frequent as 50/day which includes: bug fixes, minor and major releases with zero-downtime, allowing your commerce platform to evolve every day.


We allow our partners to focus on developing sophisticated business solutions while we focus on what we do best: handle the Software-as-a-Service Multi-Tenant complexities.

Security Certifications

We are a PCI DSS Compliant company since 2013, SSAE 16 standards infrastructure audited, Sarbanes-Oxley, we have 2048 Bits Key and RSA encryption, and we are ‘low risk’ by QualysGuard tool.


Some of Our
Delighted Customers

"With VTEX Smartcheckout, we increased our conversion rate more than 300%."
Juan Martin - CEO of Fravega

Simple and Transparent Pricing

* Gross Merchandise Revenue
Inform your corresponding projections by each sales channel
Fill with your annual GMV projection through B2C
Fill with your annual GMV projection through B2B
Fill with your annual GMV projection through Call Center
Fill with your annual GMV projection through Marketplaces
Fill with your annual GMV projection through Brick and Mortar stores
Fill with the number of Brick and Mortar stores

This is how your revenue is split through your sales channel:






Our suggestion for your scenario:
Annual VTEX Cost
General Conditions

Multi-tenant single code platform

Fully hosted including CDN

Support and Maintenance

12k deploys/year

Think business
and we take care of the rest.

Our Customer Success team has developed great expertise through countless projects. In order to share some of that knowledge, they have transformed it into actionable insight as a framework we now call the VTEXCommerce Canvas.

Go ahead, download our canvas and start planning your growth.