Digital Commerce is


When it comes to digital commerce, we have 3 imperative principles: earn trust, build for community, and be bold. Here’s our two cents on what it takes to maintain a successful online business in today’s competitive landscape.

Our vision

Equally empowered individuals collaborating on a purpose.

This is 1:1.

Brands must adhere to the general principles of marketing and design by understanding the consumers’ psychology and executing the product, pricing, promotion, and distribution accordingly. The golden rule here is to have consistency in every single touchpoint with special attention given to the digital landscape.

We are witnessing the age where the middleman is no longer required to facilitate transactions or communications, and marketplace models are increasing on 1:1 relations, disrupting just about every known industry as they serve customers in very specific, very customized ways.

This model is more transparent in pricing and communication, giving the end customer infinite possibilities to choose from, which increases their satisfaction.

This mentality is at the core of what we do here at VTEX, and we are positioned to share our values and expertise with companies aiming to challenge the status quo.

Here are the main

opportunities you should be looking at in order to say ahead of the curve.


Be engaging

You should be able to effectively communicate your core values to inspire customers, as they will be instrumental in telling your story.



Every agent in this system has to learn to timely respond to market changes and act upon opportunity.



Foster omnichannel strategies and the online experience will endorse the physical one and vice-versa, generating more sales for both channels.


We are here not only to offer the technology, but to establish a true partnership. We believe that differentiating ourselves only by the features we provide does not add enough value to the relationship. Software functionalities can be developed, however trust and long-lasting relationships can only be earned. Aside from a comprehensive array of capabilities, an agile methodology and a lower total cost of ownership, we at VTEX pride ourselves on being forward thinkers and market influencers, as well as consultants to our customers.

Our teams are designed to continuously and autonomously evolve our platform in order to provide a state-of-the-art experience for our customers.

Some of Our
Delighted Customers

"With VTEX Smartcheckout, we increased our conversion rate more than 300%."
Juan Martin - CEO of Fravega

Browse some of our features

Order Management System

Centralized order management meets customer expectations to buy, fulfill, and return goods. Products can be bought in your eCommerce store, and picked up at the nearest store, for example.

VTEX Insights

Through graphs, you can identify trends and correlations between different metrics, enabling you to get the most out of your commerce platform.

VTEX Network

You have the benefit of a catalog where you can experience the visibility of global vendors, vertical solutions, and Extensions for your Commerce Platform.


SEO is enhanced optimally via metatags, 301 redirects, canonical, friendly URL’s for all pages, HTML customization, sitemaps, and robots.txt.

Social Media Integration

We are natively integrated to social media, which is one of the best ways to generate traffic to your online store.


Easily tailor promotions, targeting the right customers for the most effective message.

Marketplace capabilities

You can sell your products in 20+ natively integrated marketplaces, 2300+ VTEX stores, or become a marketplace yourself.

Content Management System

Unlimited layout control (HTML, CSS, JavaScript, Flash, XML) so your store can look exquisite, based on your distinctive customization plans.

Product Catalog

This functionality handles complex product catalogs with unlimited categories, products, SKUs, attributes, and variations, making it easy for your customer to find what they need.

Mobile First

Some VTEX clients have seen over 50% of their sales coming from mobile, so it’s crucial that your eCommerce has a highly responsive design.

Ratings and Reviews

85% of consumers rely on online reviews as much as they would from a friend’s recommendation. Allow your customers to build your online reputation and you’ll see your results increase accordingly.

VTEX Smartcheckout

VTEX SmartCheckout PCI DSS offers a safe 1-click-to-buy seamless experience without the need of a password, increasing conversion rates more than 25%.


Loyalty and Rewards

During the checkout process, points may be redeemed for discounts. Rewards are configured per SKU and Sales Channel.

Customer Engagement Management

VTEX CEM enables you to display dynamic content on the website based on customer behaviors, segments, purchase history, or what has been sought on search engines.

VTEX Instore

Using a small and wireless device, your salespeople will be able to identify the customer right at the beginning of the sales cycle. From there, they can offer individualized service according to their profile and purchase history in all channels, including your eCommerce.


VTEX Logistics

Multi-warehouse, multi-inventory and multi-carriers per Sales Channel, Pick-up in store, Pick-up points management with automated tracking updates.

360° Management

Easily integrate your existing ERP, CRM, WMS, TMS for real-time product availability, delivery options, and tracking package information.

Agile by Design

Deployments follow the agile methodology and can be as frequent as 50/day which includes: bug fixes, minor and major releases with zero-downtime, allowing your commerce platform to evolve every day.


We allow our partners to focus on developing sophisticated business solutions while we focus on what we do best: handle the Software-as-a-Service Multi-Tenant complexities.

Security Certifications

We are a PCI DSS Compliant company since 2013, SSAE 16 standards infrastructure audited, Sarbanes-Oxley, we have 2048 Bits Key and RSA encryption, and we are ‘low risk’ by QualysGuard tool.


Think business
and we take care of the rest.

Our Customer Success team has developed great expertise through countless projects. In order to share some of that knowledge, they have transformed it into actionable insight as a framework we now call the VTEXCommerce Canvas.

Go ahead, download our canvas and start planning your growth.