Platform Overview - VTEX - The True Cloud Commerce ™ Platform

All your customer experiences. A unified commerce platform.

VTEX accelerates commerce transformation of global corporations with a
platform that makes the complex simple by unifying all customer experiences.

Optimize and simplify operations

Unify your sales channels through our platform, make them easier to manage, and watch their true potential unfold.

Get a single source of truth

From inventory to orders and merchandising, with everything you need in one place, you can make better decisions for your business.

Unify customer experiences

Once you get your channels unified, you can use their data to understand your customers' needs and create unique experiences wherever they are.

Our platform

From end-to-end,
a unique solution.

Distributed Order Management

30% Complete

Web and inStore Point of Commerce

30% Complete

Context-driven Experience Management

30% Complete

Customer service and clienteling

30% Complete

01.

Distributed Order Management

Integrate all sales channels through a single order management system.

Optimize time and costs through multiple fulfillment scenarios as pickup points, ship from store, scheduled delivery and more.

Simplify order's change and reverse logistics.

Create a single source of truth for inventory, logistics, and fulfillment.

Stay up to date with our real-time, customizable order flow.

01.

Distributed Order Management

Integrate all sales channels through a single order management system.

Optimize time and costs through multiple fulfillment scenarios as pickup points, ship from store, scheduled delivery and more.

Simplify order's change and reverse logistics.

Create a single source of truth for inventory, logistics, and fulfillment.

Stay up to date with our real-time, customizable order flow.

02.

Web and inStore Point of Commerce

From e-commerce to brick-and-mortar, a fast and flexible checkout, fully integrated with VTEX.

Total inventory visibility in all channels. Deliver a endless aisle experience.

Ready for multiple fulfillment scenarios as pickup points, ship from store, scheduled delivery and more.

360º customer data to offer personalized services, clustered content and targeted promotions.

Persistent cart and shareable cart.

02.

Web and inStore Point of Commerce

From e-commerce to brick-and-mortar, a fast and flexible checkout, fully integrated with VTEX.

Total inventory visibility in all channels. Deliver a endless aisle experience.

Ready for multiple fulfillment scenarios as pickup points, ship from store, scheduled delivery and more.

360º customer data to offer personalized services, clustered content and targeted promotions.

Persistent cart and shareable cart.

03.

Context-driven Experience Management

Clustered content and promotion management, from the storefront to the brick-and-mortar experience.

Easily manage pages, clusters, change styles and revise content with a WYSIWYG Site Editor.

Go international with multiple storefronts, languages and currencies.

Boost performance with reduced loading time, improved usability and SEO.

Free your front-end with our React + Node store framework. Modular components, single page application and a ready for PWA structure.

03.

Context-driven Experience Management

Clustered content and promotion management, from the storefront to the brick-and-mortar experience.

Easily manage pages, clusters, change styles and revise content with a WYSIWYG Site Editor.

Go international with multiple storefronts, languages and currencies.

Boost performance with reduced loading time, improved usability and SEO.

Free your front-end with our React + Node store framework. Modular components, single page application and a ready for PWA structure.

04.

Customer service and clienteling

Unify and manage all your customer data in one platform.

Improve customer loyalty and create new sales opportunities with an out-of-the-box Subscription model.

Empower your customer with a self-service, My Account area with all it's history, tracking and changing of orders.

Enable your store associates with a clienteling interface with 360 degree view of the customer.

04.

Customer service and clienteling

Unify and manage all your customer data in one platform.

Improve customer loyalty and create new sales opportunities with an out-of-the-box Subscription model.

Empower your customer with a self-service, My Account area with all it's history, tracking and changing of orders.

Enable your store associates with a clienteling interface with 360 degree view of the customer.

Our features

Enhance business strategies with comprehensive, out-of-the-box features.

Advanced pricing engine

Manage your sales strategies and allow advanced pricing tactics based on your own, clustered business rules.

Multiple catalogs and inventories

Leverage from an enterprise-level, built-in Product Information Manager, ready for your B2C, B2B, and marketplace plans.

Multi-currency and languages

Go international with multiple storefronts to support different languages and easily manage local currencies and payment conditions.

Built-in sellers and marketplace

Every VTEX store is born ready to become a marketplace itself or to be a seller on other VTEX websites. And you can partner with 2500+ stores around the world to explore these models to the fullest.

Unified promotions engine

Cast promotions on all your channels at once or select the ones where you want to offer special discounts.

Multiple payments

Use our built-in integrations to connect with the main providers and allow multiple payment conditions on a single purchase.

Our technology

Tailor-made meets scale.

Open API Architecture

Leverage the flexibility of an API-driven architecture and 70+ shared microservices. Extend VTEX to new experiences and integrate third-party solutions to a single platform.

Serverless development platform

Reduce loading time, improve usability, and make the best out of SEO. Developing scalable components with a comprehensive, easy-to-use toolset, you can build stores faster than ever.

True multi-tenant

Because we are a true multi-tenant SolaaS (Solution as a Service) platform, we offer a more resilient architecture to support complex business needs. That means more efficiency and scalability to fit commerce's ever-evolving challenges.

One solution, endless possibilities

Accelerate your company transformation with VTEX.

Digital Commerce

Expand your e-commerce possibilities with out-of-the-box, low-code features for complex business needs.

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Brick-and-mortar

Connect your inStore experience to data from other channels, and create a more consistent journey for your customer.

See more

B2B Commerce

Transform your business connections and optimize your operation with new experiences for all kinds of buyers.

See more

Marketplace

Leverage from a native marketplace solution to create new strategies, generate more value for your customers, and increase revenue.

See more

Ready to start?

Discover our unified commerce platform and see your business thrive.