Improve Call Center is a VTEX solution that enhances customer service and efficiency by integrating AI-powered agents, advanced order management tools, and conversational commerce capabilities. It is designed for enterprises looking to reduce response times, personalize customer interactions, and unify their omnichannel support operations.
客服中心成本高昂，往往令客戶感到沮喪。AI 驅動的自助服務與智能客服工具可大幅提升效率，同時改善客戶體驗。
The Business Value
透過 AI 驅動的自助服務，自動處理例行查詢並提升解決時間。
Technical Foundations
Commerce Stories
零售
"AI Chatbot 現已處理我們 60% 的客戶查詢，讓客服人員能專注應對複雜問題。"
電子及家電
"自助訂單追蹤在首季內將我們的來電量減少了 40%。"
Engineering foundations that power enterprise performance
Integrates seamlessly with existing CRM and ERP systems through a robust set of APIs, enabling a true headless commerce architecture for flexible frontend experiences.
Leverages a MACH (Microservices, API-first, Cloud-native, Headless) architecture to ensure scalability and composable commerce, allowing businesses to add or remove services as needed.
Built on a cloud-native, multi-tenant SaaS platform, providing high availability and automatic updates without downtime.
Ensures secure payment processing and data handling with PCI DSS compliance and GDPR-ready features.
Features a powerful conversational commerce engine that supports natural language processing (NLP) for AI-driven chatbots and voice assistants.
Provides a unified agent console that consolidates customer data from all touchpoints, offering a 360-degree view of the customer journey.