How Lowe's Turned an AI Assistant Into a Measurable Sales Engine

On the customer side, Mylow answers home-improvement questions, from planting grass seed to measuring a kitchen, and turns the answer into a shoppable list. On the associate side, Mylow Companion gives store staff fast answers on products outside their own specialty. A third branch, built specifically for professional contractors, handles quoting and materials planning [1][5].

Lowe's frames all three as pieces of the same underlying AI Foundry, an integrated development environment with guardrails for testing new AI applications and access to large language models before anything ships [1].

CEO Marvin Ellison told analysts the shift in customer behavior is clear once Mylow is in the loop. Associates get a similar lift: customer satisfaction scores rise 200 basis points when store staff use Mylow Companion to help a shopper [2].

"Pros can bring in the list in just about any format, whether a photo, handwritten note, PDF or spreadsheet, and our associates can use this tool to convert it into an actionable quote," said Joseph M. McFarland III, executive vice president for Pro and home services at Lowe's [1].

He added that the manual version of the task "meant generating these quotes could take days, taking associates away from serving Pro customers," and that the AI-enabled version has cut that to minutes [1].

That time saving matters more than it might appear. Lowe's counts Pro and online sales among its main growth drivers in a macro environment where consumer demand has been uneven, so shaving hours off a quote turnaround directly protects revenue that depends on the Pro relationship [1].

Chandhu Nair, senior vice president of stores, data, artificial intelligence and innovation at Lowe's, described the difference directly: DIY customers often arrive without the expertise for a complex project and previously had to piece together answers from several YouTube videos and blog posts, a process Mylow now consolidates into one place [5]. Pro customers, by contrast, care about different variables entirely.

Lowe's has also extended Mylow's language support, adding Spanish text and voice capability to Mylow Companion in February 2026 after feedback from Spanish-speaking associates and customers on the sales floor [5].

That growth arrived even as overall conditions stayed mixed. In fiscal Q3 2025, Lowe's reported net earnings of $1.6 billion, down 4.7% year over year, while total sales rose 3.2% to $20.81 billion [2]. AI-assisted online and Pro channels were the parts of the business still accelerating inside that flatter overall picture.

Second, the company formalized who owns AI internally. On Sept. 1, 2026, Lowe's installed five executives in newly defined roles spanning Pro and home services, stores, technology, including artificial intelligence, and marketing, according to a filing with the U.S. Securities and Exchange Commission [4]. The reshuffle puts named leaders, rather than a single cross-functional project team, directly in charge of where AI touches the business next.

Godbole, Lowe's chief digital and information officer, summarized the scope of that internal AI footprint following the company's 2026 Tech Fair, pointing to the AI Foundry, the Mylow product family, and MyRedVest, an internal tool for store associates, as parts of one connected technology stack rather than isolated pilots [1].