Resolve 9 out of 10 tickets before reaching your support team.
VTEX CX Agents anticipate questions, resolve repetitive requests, and execute actions within the conversation. On Webchat, WhatsApp, social media, help desk, and any conversational channel in your operation.
Leading brands that trust VTEX
Built for leaders who need to scale support without scaling costs.
Head of CX, COO, CFO, and e-commerce leaders need an objective answer: how much repetitive support can be resolved before consuming human capacity?
Reduce repetitive demand
Order status, delivery deadlines, exchanges, cancellations, invoices, and product questions do not need to consume your team's best hours.
Anticipate problems
Agents notify, follow up, and act before a simple question becomes a ticket, complaint, or friction in the journey.
Recover revenue
When the conversation involves a purchase, cart, or payment, the agent can remove blockers and guide the consumer back to conversion.
Start where volume is high and ROI is fast.
The best entry point is not to automate everything. It is to choose the repetitive demands that consume the most time and turn them into proof of ROI.
Learn how to activateHow much does it cost to let repetitive questions reach human support?
Use three basic inputs to estimate the monthly value unlocked by autonomous agents before the human handoff.
Suggested autonomous resolution range: +90%. Use 70–90% for accounts without a mature knowledge base and 80–95% for operations with well-documented processes.
This calculation considers operational efficiency only. Revenue upside from cart recovery, repurchase, and assisted conversion should be treated as an additional layer of the business case.
"We already saw the first results in the first month. 30% of interactions were already being handled by the VTEX concierge. In the second month, that number surpassed 60%. Today, nearly 95% of orders are fulfilled on time. The complaint rate dropped, NPS improved. Our Reclame Aqui score has been improving month after month."
Renato Fukace, Director of Expansion and Digital Channels at PromofarmaDiscover how much repetitive support can be resolved before reaching your team.
Schedule an Agentic Customer Service demo and receive an ROI estimate based on your ticket volume.
Frequently asked questions
Does the agent replace the human team?
No. The goal is to resolve repetitive demands and escalate to humans when there is an exception, urgency, frustration, or need for judgment.
Why is native payment in WhatsApp a differentiator?
Because it differentiates VTEX from tools that only send reminders. The strategic point is that the conversation can become a transactional action — the customer completes the purchase inside WhatsApp, without redirects. It is the only Meta-certified template available on the platform.
How long does it take to see results?
Customers with a mature knowledge base report first results in the first month. The autonomous resolution curve typically evolves from 30% in month 1 to over 80% in 60–90 days as flows are refined.
Does the solution work only for VTEX Commerce customers?
No. The VTEX CX Platform connects to Shopify, Salesforce Commerce Cloud, and other stacks via public APIs. Native integration with VTEX Commerce unlocks the deepest capabilities, but the autonomous resolution engine works across multiple platforms.