Repeat ordering & AI operations

Zoro's growth came almost entirely from existing customers; AI is moving into quoting and orders

The digital-and-AI throughline is sharpening as Q3 progresses. Grainger's online-only segment grew nearly 20% on an organic basis, with Zoro's acceleration coming from existing customers buying more; Avnet shows how AI-infrastructure demand is moving through the components channel; and earnings calls across the sector describe AI moving into quoting, purchasing, and order processing. If you're working on repeat ordering online, or on automating quotes and orders, this one's for you.

Explore the weekly brief

01

The Big Picture

The Big Picture

Ecommerce

Zoro's US growth jumps to 25% — almost entirely from existing customers

Grainger's Endless Assortment segment — its online-only businesses, Zoro in the US and MonotaRO in Japan — grew sales 19.3% in Q3 on a daily organic constant-currency basis (11.9% as reported, before adjusting for currency and last year's closure of Zoro U.K.). On the earnings call, management put Zoro U.S. sales growth at 25.2% on a daily basis and MonotaRO's at 13.6% in local days and currency. The detail worth studying is where Zoro's growth came from: Grainger's CEO said the acceleration came almost entirely from existing customers buying more, particularly small and midsize customers and individuals inside larger organizations.

+19.3%

Grainger's Endless Assortment (Zoro + MonotaRO) daily organic constant-currency growth — 11.9% as reported

The takeaway for your team: at Zoro, the online growth came from customers it already had buying more, which puts repeat ordering and basket growth at the center of the playbook.

AI Demand

Avnet shows AI-infrastructure demand reaching beyond data-center parts

Few results capture the AI-infrastructure buildout like Avnet's. The electronic-components distributor reported sales of $10.72 billion for its fiscal first quarter — up 81.7% as reported and about 71% excluding an extra week in the quarter — with demand led by data center, aerospace and defense, and networking. Its CEO said AI infrastructure spending is lifting demand beyond direct data-center sales, to the supporting semiconductors, connectors, passive components, and power technologies on a distributor's line card. Two caveats: part of the growth reflects higher component pricing, including memory, and Avnet's second-quarter guidance assumes supplier availability stays similar to this quarter's.

+71%

Avnet's fiscal Q1 sales growth excluding an extra week (81.7% as reported), to $10.72 billion

The takeaway for your team: with supply tightening and component prices moving, accurate real-time availability and pricing online matter more.

02

AI in Distribution

What the earnings calls revealed

Operations

AI is moving into quoting, purchasing, and order processing

Beyond the headline numbers, this earnings season surfaced a consistent operational theme: distributors are putting AI to work in quoting, purchasing, and order processing. Fastenal's CEO said tools combining AI with internal technology could cut certain sourcing and quoting work from five or six days to about 15 minutes. Ingram Micro reported that email-to-order volume on its Xvantage platform rose 33%, processing about $1.6 billion in revenue. Sysco outlined purchasing and routing projects supporting a multiyear savings program; MSC Industrial discontinued its Digital Core modernization program after a review of its technology infrastructure and named a vice president of business systems and AI strategy; and Henry Schein listed AI among its internal efficiency initiatives.

5–6 days → ~15 min

how long certain sourcing and quoting work could take with AI-enabled tools, per Fastenal's CEO

The caveat: these are mostly management descriptions rather than measured results — Henry Schein, for one, gave no separate savings estimate for its AI applications. The common thread is the unglamorous middle of the order cycle: preparing quotes, entering orders, and supporting purchasing.

B2B Builders Club

Keep the next operating signal within reach.

Return to the B2B Builders Club resource library for more conversations, working sessions, and practical ideas for what's next in commerce.

Explore the resource library