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The latest news, ideas, launches, and perspectives from the people building a more connected commerce world.
Featured storyAI search is skipping websites and deciding what shoppers see first, making structured product data the new e-commerce visibility test.
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Trends and InsightsLoyalty programs are multiplying, but fragmented customer experience across channels is quietly undercutting the retention gains retailers expect.
ResourcesDisconnected ERP, CRM and marketplace systems cause stockouts and duplicate data. Here's how to design ecommerce system integration that scales.
Trends and InsightsDiscount culture is now a daily default in e-commerce, reshaping loyalty, private label growth and AI-guided buying decisions.
ResourcesA 64-company audit finds most B2B e-commerce sites fail buyers on data, ordering, service and AI-agent readiness. 15 fixes close the gap.
Trends and InsightsBeauty brands need a different omnichannel playbook: split B2B and D2C KPIs, professional-channel rules, and fast fulfillment.
Trends and InsightsIn agentic commerce, only 36% of retail leaders call their product data machine-readable. Here's why AI shopping agents still can't parse most product catalogs.
Trends and InsightsFalse declines cost e-commerce more than fraud itself, blocking good shoppers and pushing them to competitors.
Trends and InsightsInstant payments are gaining ground worldwide, but data from Singapore and Brazil show credit cards still lead e-commerce checkout.
StrategyJ.C. Penney launched a marketplace as Q2 sales fell 8% and market share slipped, following Macy's and Kohl's playbook.
Trends and InsightsAgentic commerce is reshaping B2B buying faster than sellers can adapt, and the data gap between buyers and suppliers is widening.
Trends and InsightsBrazil's FMCG e-commerce grew 58% in Q2 2026, yet the channel still holds just 2% of purchase occasions, per Worldpanel by Numerator data.
Trends and InsightsReturns management, not raw return rate, decides e-commerce margins in 2026. New data show refund rate is the number quietly eating into profit.
Trends and Insights70% of shoppers won't buy from a brand they don't trust with delivery and returns, data shows the post-checkout experience decides loyalty.
Trends and InsightsD2C sales are plateauing near 19% of US e-commerce, but brands are doubling down on it as a first-party data and AI-readiness engine.
Trends and InsightsSocial commerce is redefining discovery and checkout. This glossary breaks down shoppable posts, live commerce and creator checkout, with the data behind each.
Trends and InsightsAI search is skipping websites and deciding what shoppers see first, making structured product data the new e-commerce visibility test.
StrategyGameStop is weighing a store partnership in place of its $56B eBay bid as collectibles hit 45% of sales. What the pivot means for marketplace strategy.
StrategyMeta Lab, Meta's AI glasses retail concept, is opening six stores this fall, nearly doubling its footprint as wearables demand grows.
Trends and InsightsNigeria's e-commerce sales rose 29% in 2025, and DHL data shows the market keeps outpacing the global average for growth.
Products and FeaturesLowe's AI assistant Mylow now fields about a million questions a month, more than doubling online conversion for the retailer.
StrategyBed Bath & Beyond's rebrand to Neighborhood Intelligence bets that merging retail, home services and homeownership onto one platform pays off.
Trends and InsightsDeloitte forecasts holiday retail sales of $1.7 trillion for 2026, with e-commerce up to 8.4% growth. Here's what it means for peak season planning.
Trends and InsightsAce Hardware's new retail media network is chasing scale through partnerships, even as Amazon and Walmart claim 89% of 2026's ad spending growth.
ResourcesA 2024 commercetools survey found 90% of companies call replatforming a success. Grove Collaborative's Q2 numbers show the friction underneath that figure.
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