CX PlatformAgentic Customer ServiceJuly 2026
AI agent audit: Turn conversation issues into actionable improvements
Automatically audit AI agent conversations and turn recurring quality issues into a structured, actionable backlog.
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Discover the latest features, improvements, and innovations from VTEX
CX PlatformAgentic Customer ServiceAugust 2026
Safety guardrails: Configure sensitive topic blocking per project
Enable or disable blocking for 11 sensitive topics and set a custom refusal message for each project, with no engineering needed.
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Commerce PlatformB2C OmnichannelJuly 2026
Intelligent Search: Catch synonym conflicts before saving
Get a notification when a synonym you're creating or editing in Intelligent Search is duplicated or conflicts with one already saved.
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CX PlatformAgentic Customer ServiceJune 2026
WhatsApp automation logs: Track every message execution
Track every WhatsApp automation execution and quickly understand whether a message was sent, delivered, read, skipped, or failed.
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CX PlatformAgentic Customer ServiceJune 2026
WhatsApp Business verification: Unlock higher messaging limits
Complete your business verification with Meta through a guided flow to increase your WhatsApp messaging limits.
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CX PlatformAgentic Customer ServiceApril 2026
Suggested questions: Spark conversations straight from the product page
Automatically surface SKU-specific questions on product pages so shoppers can start a conversation and resolve doubts faster.
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Commerce PlatformDistributed OMSAugust 2026
Operational Capacity: Set Daily Order Limits Per Fulfillment Location
Define how many orders each fulfillment location can handle per day, keeping delivery promises aligned with real throughput across your network.
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Commerce PlatformB2C OmnichannelAugust 2026
Intelligent Search: Hide Filters That Lead to Dead Ends
Automatically hide filter options that return too few results, so shoppers only see facets that lead to meaningful product sets.
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CX PlatformAgentic Customer ServiceJune 2026
Live Desk: Restrict support to available representatives
Restrict human support to representatives marked Online for more accurate availability data.
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CX PlatformAgentic Customer ServiceMay 2026
Analytics: See how often contacts come back
Track Unique Contacts, Returning Contacts, and Average Conversations per Contact in one dashboard.
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CX PlatformAgentic Customer ServiceApril 2026
CX Onboarding: Launch an AI agent in minutes
Launch a pre-configured AI agent for storefront or WhatsApp in minutes, free to start.
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CX PlatformAgentic Customer ServiceApril 2026
CX Platform MCP: Query analytics in plain language
Connect Analytics data to ChatGPT, Claude, or Cursor to query it in natural language.
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Commerce PlatformB2C OmnichannelAugust 2026
Compliance: Alphanumeric CNPJ support across Master Data and Marketplace Connectors
Stay compliant with Brazil's new alphanumeric CNPJ format, validated in Master Data and supported across six marketplace connectors, with no action required.
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Commerce PlatformB2C OmnichannelJuly 2026
Pick and Pack: Smarter order filtering for faster fulfillment
Filter and sort orders in Pick and Pack with a new interface designed for faster, more precise fulfillment operations.
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Commerce PlatformB2C OmnichannelJuly 2026
Apple Pay for Checkout V6: One-tap payments on Apple devices
Offer Apple Pay natively on Checkout V6 with a fully integrated, one-tap payment experience optimized for Apple devices.
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Commerce PlatformB2C OmnichannelJuly 2026
Pick and Pack: Multi-language support for warehouse teams
Operate Pick and Pack in multiple languages, including English and French, to meet Canadian localization requirements and support diverse warehouse teams.
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Commerce PlatformB2C OmnichannelJuly 2026
Payment Policies for EBT: Control payment eligibility by SKU and delivery region
Define which payment methods are eligible per SKU and delivery region, enabling EBT/SNAP acceptance and more precise payment control at checkout.
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Commerce PlatformB2C OmnichannelJuly 2026
Sales App Extensibility: Build in-store extensions faster with an AI skill
Extend the Sales App with custom components and use a dedicated AI skill to scaffold, validate, and deploy extensions throughout the full development lifecycle.
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Commerce PlatformB2C OmnichannelJuly 2026
Pick and Pack: Improved in-store pickup flow
Handle in-store pickup orders more efficiently with a refined Pick and Pack flow that reduces manual steps and improves accuracy at the point of handoff.
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Commerce PlatformB2C OmnichannelJuly 2026
Payments: Smarter recovery flows during connector instability
Reduce failed transactions and operational disruption during payment connector instability with a more intelligent, precise recovery mechanism.
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Commerce PlatformB2C OmnichannelJuly 2026
FastStore: Password-protect your storefront previews
Restrict access to preview and production FastStore environments with a password, preventing unintended public exposure and search engine indexing before go-live.
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Commerce PlatformB2C OmnichannelJuly 2026
Master Data Usage Dashboard: Monitor consumption and manage billing autonomously
Track your Master Data usage in real time and manage billing directly from VTEX Admin, without opening support tickets.
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Commerce PlatformB2B CommerceJuly 2026
Intelligent Search: Negative filters for more precise product results
Exclude specific facet values from search results using negative filters, enabling more precise product discovery for B2B and complex catalog operations.
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Commerce PlatformB2C OmnichannelJuly 2026
WebOps: Configure your Node.js runtime version without external support
Select the Node.js version used to build your FastStore storefront directly in WebOps, enabling upgrades to FastStore v4 and newer runtimes without opening a support ticket.
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Commerce PlatformB2C OmnichannelJuly 2026
WebOps: Onboarding now supports the new CMS
The FastStore WebOps onboarding flow now connects new stores directly to the new CMS, replacing the legacy hCMS setup.
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Commerce PlatformB2C OmnichannelJuly 2026
Delivery Promise: Show only products customers can actually receive
Display only products available for delivery or pickup based on the shopper's location, reducing cart abandonment and improving product discovery.
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Commerce PlatformB2C OmnichannelMarch 2026
Payments: Partial Settlement Now Works with Multi-Payment Orders
Apply partial settlements to orders paid with more than one payment method, giving merchants more flexibility to handle changes to only part of an order.
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CX PlatformAgentic Customer ServiceJune 2026
Live Store Front Assistance: Turn browsing into buying
Engage shoppers proactively with an AI agent that knows your catalog, inventory, and promotions in real time.
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CX PlatformWhatsApp StoreJune 2026
WhatsApp One-Click Payment: Purchase without leaving the chat
Let customers complete purchases natively inside WhatsApp, with no redirects and no checkout friction.
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CX PlatformWhatsApp StoreJune 2026
Meta Template for Cart Recovery: Resume the journey, not just the reminder
Recover abandoned carts with proactive, payment-ready WhatsApp messages that resume the purchase journey in conversation.
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