Commerce PlatformB2C OmnichannelOctober, 2026

User Rights API: Automate customer data erasure

Automate customer data erasure requests and reduce manual work with the User Rights API.

User Rights API: Automate customer data erasure

What it does

Merchants can automate "right to be forgotten" requests through a new API. Instead of submitting individual support tickets, teams can manage data erasure requests and track their progress automatically, making privacy operations easier to scale.

Benefits

  • Less manual work: Automate data erasure requests.
  • Easier to scale: Handle more requests with less effort.
  • Better tracking: Check the status of each request.
  • Less support workload: No need to open individual tickets.

How to use

Use the User Rights API to submit a customer's email address and create a data erasure request. Use the returned job ID to track its status. Follow the Developer Portal documentation to authenticate and integrate the API.

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