What it does
Customers complete the entire payment experience without leaving WhatsApp. The agent leverages saved payment methods to shorten the buying journey and keep the shopper inside the conversation. This turns WhatsApp from an engagement channel into a fully transactional commerce channel.
Benefits
- Zero checkout drop-off: Removes the redirect that breaks purchase intent at the final step.
- Faster purchase completion: Saved payment methods reduce steps and increase conversion from conversational journeys.
- Mobile-first commerce: Shortens the path from intent to revenue on the channel where most shoppers already are.
How to use
Enable WhatsApp One-Click Payment through the CX Platform settings in VTEX Admin. Configure payment methods and WhatsApp channel integration from the same panel.
