What it does
Merchants can build and manage AI agents with more flexibility through seven improvements to Agent Builder. Teams can choose AI providers, customize responses, configure agents, and organize knowledge base content more easily, while gaining better visibility into conversations and agent updates.
Benefits
- More flexibility: Choose AI providers and customize responses
- Richer conversations: Add buttons, quick replies, and lists
- Easier management: Configure agents and organize content in one place
- Better visibility: Track agent updates and unclassified conversations
How to use
Open Agent Builder in the VTEX CX Platform to explore the new configuration options. Update your AI provider settings, customize messages, add interactive components, or organize knowledge base content based on your needs.
