What it does
Merchants can test AI agents in a preview that uses the same engine as their live webchat. This makes it easier to validate conversations, including voice interactions, and identify potential issues before deploying changes to production.
Benefits
- More reliable testing: Preview behavior matches live webchat more closely
- Voice support: Test voice interactions before going live
- Greater confidence: Validate agent responses before deployment
- No extra setup: Use the improved preview automatically
How to use
Open Agent Builder and use the existing agent preview to test conversations and voice interactions. The improvement is available automatically, with no additional configuration required.
