What it does
Run an on-demand audit of the previous day's AI agent conversations across five quality dimensions — from tone consistency to missing knowledge base content — plus up to 10 custom checks. Get a structured backlog with a diagnosis, a suggested fix, and conversation evidence for every issue found. Spend less time reviewing conversations one by one and more time closing quality gaps that affect the shopping experience.
Benefits
- Faster quality reviews: Skip manual conversation reading with an AI-generated backlog of issues
- Actionable fixes: Each item includes a diagnosis, a suggested resolution, and supporting evidence
- Custom coverage: Track up to 10 business-specific behaviors beyond the five native checks
- Continuous improvement: Mark items resolved or dismissed to keep the backlog up to date
How to use
In the VTEX Admin, go to VTEX CX Platform > Audit and run an analysis for your project (available once you have at least 15 conversations from the previous day). Open any backlog item to see the diagnosis, suggested fix, and conversation evidence, then mark it as resolved or dismissed.
