What it does
The in-store pickup flow in Pick and Pack has been updated to streamline the process from order preparation to customer handoff. The improvements reduce the number of manual steps required to complete a pickup order, improve visibility into pickup status, and ensure the workflow aligns with the operational requirements of omnichannel retailers running store fulfillment.
Benefits
- Faster pickup fulfillment: Reduced manual steps mean associates spend less time processing and more time assisting customers.
- Fewer handoff errors: Improved status visibility and clearer flow states reduce mistakes at the point of customer pickup.
- Better omnichannel operations: Supports complex store-as-warehouse setups where in-store pickup is a core fulfillment method.
How to use
No additional configuration is required. The updated in-store pickup flow is available automatically for accounts using Pick and Pack. Go to Fulfillment > Pick and Pack in VTEX Admin to access the updated interface.
