What it does
Show tailored, SKU-specific questions on every product page where the Shopping Assistant is active, with no manual setup from content or support teams. Give shoppers a one-click way to start a conversation and get pre-purchase questions answered on the spot. Turn product pages into a self-service entry point that reduces the basic questions reaching your support team.
Benefits
- Zero setup: Questions are generated and displayed automatically, with no manual work
- Faster pre-purchase answers: Shoppers find answers to their questions without leaving the product page
- Lower support load: Common questions get resolved by the assistant instead of your team
- Proven conversion path: Conversations started this way have converted into completed orders
How to use
No setup is required — suggested questions appear automatically on product pages wherever the Shopping Assistant is active. To override the automatic list for a specific page, a developer can call WebChat.setConversationStarters([...]) with 1–3 custom strings.
