What it does
Voice Mode transforms the webchat into a real-time voice assistant. Shoppers speak naturally, the agent understands and responds by voice, and visual components like product cards, carousels, and CTAs remain visible to support decision-making. Users can switch between voice and text at any point in the conversation.
Benefits
- Hands-free experience: Ideal for multitasking scenarios and shoppers in motion.
- Greater accessibility: Makes the webchat usable for shoppers with visual, motor, or situational limitations.
- Natural interaction: Voice responses are synchronized with visual components, keeping the experience coherent and actionable.
How to use
Enable Voice Mode through the CX Platform settings in VTEX Admin. Once active, voice input and output are available automatically within the existing webchat interface.
