Ecommerce
How much of a distributor's orders go digital scales with its size
New survey data from Distribution Strategy Group, drawn from more than 100 wholesale brands, puts hard numbers on a pattern distributors feel but rarely measure: ecommerce's share of digitally captured orders rises steadily with company size. For wholesalers under $5 million in revenue, buyers place 34% of digital orders through ecommerce; that climbs to 40.7% in the $5–15 million tier and reaches 63.5% at the largest firms, where the sales rep writes just over a third. The channel is also winning new business on its own — about a quarter of buyers at the smallest wholesalers now order exclusively through the website, and 44% of new online buyers there place their first order within 30 days.
63.5%
of digitally captured orders go through ecommerce at the largest wholesalers, versus 34% at the smallest
Self-service isn't just absorbing existing orders; it's opening and reactivating accounts — but realizing that depends on the scale to invest in the platform behind it.
