Gartner® Peer Insights™

VTEX Recognized in the 2026 Gartner® Voice of the Customer for Digital Commerce

VTEX is one of only three vendors included in the Gartner Voice of the Customer for Digital Commerce for three consecutive years.

VTEX was also recognized as a Customers’ Choice in both the 2024 and 2025 editions, making VTEX one of only two vendors to achieve that distinction twice during the past three years.

Explore VTEX Reviews on Gartner Peer Insights
4.4/5
Overall rating
78%
Willingness to recommend
35
Verified customer reviews

As of February 2026

A Track Record of Customer Recognition

Gartner tracks hundreds of digital commerce technology providers globally. Only vendors meeting minimum thresholds for eligible reviews and ratings qualify for inclusion. In 2026, only nine vendors qualified.

2x

VTEX and Shopify are the only vendors recognized as a Customers’ Choice two years in a row (2024 & 2025).

3x

VTEX, Adobe, and Shopify are the only vendors to qualify for inclusion in all three reports (2024, 2025, 2026).

What Customers Say About VTEX

Customer feedback published on Gartner Peer Insights highlights flexibility, composable architecture, partnership, and support for enterprise digital transformation.

Customer review 1
“Modular architecture: VTEX can be used as an all-in-one solution or in a more composable way.”

E-commerce CTO — IT Services

This reflects VTEX’s approach to Pragmatic Composability, enabling organizations to adopt modular commerce capabilities without the complexity often associated with highly fragmented architectures.

Read the full review →

Commerce Built for Enterprise Growth

VTEX helps organizations modernize and scale commerce through a single unified platform.

B2C and B2B Commerce
Marketplace Operations
Unified Commerce
Channel Selling
AI-Powered Customer Experiences
Agent Assisted Commerce Management

Leading brands across retail, manufacturing, consumer goods, grocery, wholesale, and distribution use VTEX to accelerate digital growth while reducing complexity and total cost of ownership.

Why Customer Feedback Matters

The Voice of the Customer report complements Gartner’s expert-led research by providing direct feedback from verified technology users. For organizations evaluating digital commerce platforms, customer experiences offer valuable perspectives on:

Product capabilitiesDeployment experienceVendor supportLong-term partnershipBusiness outcomes

At VTEX, customer feedback remains one of the most important inputs shaping our product roadmap, innovation priorities, and customer success initiatives.

The Future Is Agentic

Interested in learning how VTEX is building AI-native commerce? Request a personalized demonstration of the VTEX AI Platform.

Schedule a Demo

Frequently Asked Questions

Quick answers about the Gartner® Peer Insights™ Voice of the Customer report and VTEX.

The Gartner Peer Insights Voice of the Customer for Digital Commerce is a report based on verified customer reviews and ratings submitted to Gartner Peer Insights. It evaluates vendors based on customer experiences, including product capabilities, deployment experience, support experience, and willingness to recommend.
Yes. VTEX was recognized as a Gartner Peer Insights Customers’ Choice for Digital Commerce in both the 2024 and 2025 editions of the report.
Yes. VTEX qualified for inclusion in the 2026 Gartner Voice of the Customer for Digital Commerce report and was one of only nine vendors included.
VTEX has appeared in every Gartner Peer Insights™ Voice of the Customer for Digital Commerce report since its inception in 2021. Along with Adobe and Shopify, VTEX is one of only three vendors to qualify for inclusion in every edition of the report.
According to the 2026 Gartner Peer Insights Voice of the Customer for Digital Commerce report, VTEX received a 4.4 out of 5 overall rating, 78% willingness to recommend, and 35 verified customer reviews (as of February 2026).
Customers reviewing VTEX on Gartner Peer Insights frequently cite flexible and composable architecture, support for digital transformation, strong partnership and customer success, enterprise scalability, and ability to support complex commerce requirements.
Yes. VTEX supports composable commerce architectures while also offering a unified commerce platform approach. Organizations can adopt modular capabilities based on their business needs and technical strategy.
Organizations using VTEX span multiple industries, including Retail, Manufacturing, Consumer Goods, Grocery, Wholesale Distribution, Healthcare, and Services.
Enterprise organizations choose VTEX for its ability to combine flexibility and composability, unified commerce capabilities, marketplace expertise, B2C/B2B/Channel Selling support on a single platform, global scalability, and lower total cost of ownership compared to highly fragmented commerce stacks.

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content and makes no warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.