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以數碼銷售工具賦能門店銷售員工

透過流動應用程式、客戶關係管理工具及無限貨架功能，將您的門店團隊轉型為全渠道銷售人員。

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VTEX Maximize Instore Sales 是什麼？

Maximize In-Store Sales is a VTEX solution that empowers physical store sales associates to increase revenue through endless aisle, clienteling, mobile POS, and omnichannel integration. It is designed for enterprise retailers looking to unify their online and in-store operations to provide a seamless customer experience.

門店銷售員工是您在客戶關係方面最寶貴的資產。為他們配備數碼工具可提升生產力，並締造與眾不同的體驗。

The Business Value

賦能門店銷售員工

為您的員工配備數碼工具，實現全渠道銷售。

無限貨架

Clienteling

流動 POS

佣金追蹤

Technical Foundations

賦能門店銷售員工。

銷售員工流動應用程式

原生應用程式，支援商品查詢、庫存查核及訂單建立。

客戶 360 全景視圖

完整的客戶檔案，涵蓋購買歷史與偏好。

無限貨架

存取全企業庫存，支援店內銷售。

流動結賬

在店內任何地點完成交易。

佣金管理

追蹤並將銷售歸因至個別銷售員工。

培訓與入職

應用程式內培訓模組，協助新銷售員工快速上手。

Commerce Stories

See how leading companies drive results with VTEX

奢侈品

提升回購率

"Clienteling 工具協助我們的銷售員工建立更深厚的客戶關係，並提升了回購率。"

運動用品

挽回流失銷售

"無限貨架功能幫助我們挽回了因本地缺貨而流失的銷售額。"

Technical Capabilities

Engineering foundations that power enterprise performance

1

Leverages a headless commerce architecture, enabling the separation of the frontend presentation layer from the backend commerce engine, which allows for the use of a custom UI for the in-store experience and seamless integration with existing systems via APIs.

2

Built on a composable commerce philosophy, allowing retailers to select and deploy best-of-breed microservices for functionalities like endless aisle and clienteling, ensuring flexibility and scalability.

3

As a cloud-native SaaS platform, it ensures high availability and performance, while adhering to PCI DSS compliance for secure payment processing through its mobile POS capabilities.

4

Integrates with VTEX's core commerce platform, which is built on a MACH architecture (Microservices, API-first, Cloud-native, Headless), to provide a unified view of customers, orders, and inventory across all channels.

5

Offers robust omnichannel integration capabilities, connecting in-store and online channels to support scenarios like buy online, pick up in-store (BOPIS) and ship-from-store.

6

Provides detailed analytics and reporting on in-store sales performance, customer behavior, and inventory, enabling data-driven decision-making.

Frequently Asked Questions

How does VTEX's Maximize In-Store Sales solution differ from traditional POS systems?
Unlike traditional POS systems that are often siloed, VTEX's solution is a fully integrated component of its unified commerce platform. This allows for real-time access to a global view of inventory, customer data, and order history, enabling features like endless aisle and personalized clienteling that are not possible with legacy systems.
What is the typical ROI for implementing VTEX's in-store solutions?
While ROI varies based on the retailer's specific context, businesses using VTEX's omnichannel solutions have reported significant uplifts in in-store sales, improved customer satisfaction, and increased operational efficiency. Key drivers of ROI include the ability to save lost sales through endless aisle and increased customer loyalty from personalized shopping experiences.
Is the mobile POS feature secure for processing payments?
Yes, VTEX's mobile POS is built on a PCI DSS compliant infrastructure, ensuring that all payment data is handled securely. The platform uses tokenization and other security best practices to protect sensitive customer information.
How does the clienteling feature work?
The clienteling feature provides store associates with access to a customer's complete shopping history, preferences, and interactions across all channels on a mobile device. This enables them to provide personalized recommendations, create wishlists, and offer a high-touch, curated shopping experience that drives loyalty and increases basket size.
Can VTEX's in-store solutions integrate with our existing ERP and CRM systems?
Yes, VTEX's platform is designed for composability and interoperability. It offers a rich set of APIs and pre-built connectors to facilitate integration with a wide range of third-party systems, including ERPs, CRMs, and other legacy applications, ensuring a single source of truth for your retail operations.

Key Data & Sources

  • VTEX is recognized as a `Leader` in the 2022 Gartner Magic Quadrant for Digital Commerce.
  • The VTEX platform boasts 99.99% uptime, ensuring reliability for mission-critical in-store operations.
  • VTEX processes over $15 billion in annual Gross Merchandise Volume (GMV) across 43 countries.
  • Forrester has named VTEX a `Leader` in The Forrester Wave: B2C Commerce Suites, Q2 2022.
  • The platform is PCI DSS certified, meeting the highest security standards for payment card data.
  • IDC has recognized VTEX as a `Leader` in the IDC MarketScape: Worldwide B2C Digital Commerce Platforms 2022 Vendor Assessment.

賦能您的門店團隊。

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