CX PlatformB2B Commerce2026年11月
Shopping Assistant: AI-powered shopping conversations
Help shoppers discover products, get recommendations, and find answers through AI conversations in your storefront.
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Commerce PlatformDistributed OMS2026年11月
Active pickup points: Retrieve only active locations
Retrieve only active pickup points through the Logistics API, without extra filtering in your integrations.
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Commerce PlatformDistributed OMS2026年11月
Delivery options: Find coverage gaps before saving
Check logistics coverage for your delivery options and find missing routes before saving.
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Commerce PlatformDistributed OMS2026年11月
Multi-country postal codes: Enter local formats
Let shoppers enter postal codes in their country's local format to check delivery options.
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Commerce PlatformB2B Commerce2026年11月
Custom promissory notes: Offer up to 100 net-terms options
Configure up to 100 custom promissory notes for net-terms payments, up from 20.
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Commerce PlatformMarketplace2026年11月
Automated Shopee cancellations: Skip manual reporting
Notify Shopee of failed deliveries with a full return, with no extra step in Shopee Seller Center.
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Commerce PlatformB2C Omnichannel2026年11月
Persistent Login: Keep shoppers logged in for up to 365 days
Keep shoppers logged in on the same device for up to 365 days, with fewer login prompts.
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CX PlatformAgentic Customer Service2026年11月
WhatsApp: Stay connected to contacts who don't share numbers
Prepare WhatsApp conversations and automations to work without phone numbers as Meta introduces new identity options.
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CX PlatformAgentic Customer Service2026年11月
Live Desk: Write clearer, more empathetic replies with AI
Refine your draft with AI to fix grammar, sound more empathetic, or write more clearly before sending.
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CX PlatformAgentic Customer Service2026年11月
Centralized human support: Manage agents from one place
Manage agent sectors, queues and conversation limits from one view, individually or in bulk.
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Commerce PlatformB2C Omnichannel2026年10月
User Rights API: Automate customer data erasure
Automate customer data erasure requests and reduce manual work with the User Rights API.
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Commerce PlatformDistributed OMS2026年10月
Payment Complement: Access fiscal documents faster in Mexico
Download payment complement documents directly from VTEX Admin in Mexico without waiting for manual delivery.
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Commerce PlatformB2B Commerce2026年10月
B2B Organization Export: Review customer accounts faster
Export B2B organization data in bulk to review account configurations faster and reduce manual work.
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Commerce PlatformB2B Commerce2026年10月
Bulk Document Deletion: Remove unnecessary Master Data records at scale
Delete large volumes of Master Data documents at once to reduce manual work and better manage usage-based billing.
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CX PlatformAgentic Customer Service2026年10月
Agent Builder: More control over AI agent configuration
Configure AI agents more easily with flexible settings, interactive responses, and better visibility into conversations and content.
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CX PlatformAgentic Customer Service2026年10月
Agent Preview: Test agents with production-level accuracy
Test AI agents in a preview that matches live webchat behavior, including voice interactions, before deploying changes.
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Commerce PlatformB2B Commerce2026年10月
FastStore: Build a stronger foundation for your storefront
Keep your storefront up to date, improve data efficiency, and prepare for future capabilities with the latest FastStore improvements.
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Commerce PlatformB2C Omnichannel2026年10月
FastStore: Deliver faster product browsing on mobile
Speed up product listing pages on mobile to help buyers browse products with less waiting and a smoother experience.
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Commerce PlatformB2C Omnichannel2026年10月
Admin Audit Logs: Track interactions with personal data
Track admin interactions with personal data to improve visibility, strengthen accountability, and support privacy audits.
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CX PlatformAgentic Customer Service2026年8月
Safety guardrails: Configure sensitive topic blocking per project
Enable or disable blocking for 11 sensitive topics and set a custom refusal message for each project, with no engineering needed.
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CX PlatformAgentic Customer Service2026年7月
AI agent audit: Turn conversation issues into actionable improvements
Automatically audit AI agent conversations and turn recurring quality issues into a structured, actionable backlog.
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Commerce PlatformB2C Omnichannel2026年7月
Intelligent Search: Catch synonym conflicts before saving
Get a notification when a synonym you're creating or editing in Intelligent Search is duplicated or conflicts with one already saved.
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CX PlatformAgentic Customer Service2026年6月
WhatsApp automation logs: Track every message execution
Track every WhatsApp automation execution and quickly understand whether a message was sent, delivered, read, skipped, or failed.
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CX PlatformAgentic Customer Service2026年6月
WhatsApp Business verification: Unlock higher messaging limits
Complete your business verification with Meta through a guided flow to increase your WhatsApp messaging limits.
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CX PlatformAgentic Customer Service2026年4月
Suggested questions: Spark conversations straight from the product page
Automatically surface SKU-specific questions on product pages so shoppers can start a conversation and resolve doubts faster.
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Commerce PlatformDistributed OMS2026年8月
Operational Capacity: Set Daily Order Limits Per Fulfillment Location
Define how many orders each fulfillment location can handle per day, keeping delivery promises aligned with real throughput across your network.
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Commerce PlatformB2C Omnichannel2026年8月
Intelligent Search: Hide Filters That Lead to Dead Ends
Automatically hide filter options that return too few results, so shoppers only see facets that lead to meaningful product sets.
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CX PlatformAgentic Customer Service2026年6月
Live Desk: Restrict support to available representatives
Restrict human support to representatives marked Online for more accurate availability data.
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CX PlatformAgentic Customer Service2026年5月
Analytics: See how often contacts come back
Track Unique Contacts, Returning Contacts, and Average Conversations per Contact in one dashboard.
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